Frequently
Asked Questions

Here is the link to our dealer search. If you cannot find a dealer, please contact us at verkauf@rokamat.com.

You can find the prices for the machines on the respective machine page.

No.

The shipping flat rate depends on the order value. For orders over 2,500 EUR, we deliver free to your doorstep in Germany (excluding Tigris deliveries).

If the items are in stock, we ship on the next business day.

Most machines are available for immediate delivery.

Collection directly from our factory is not possible.

If you would like to track your shipment, please feel free to contact our sales team. You will then receive the tracking link for your shipment.

Since we ship promptly, a subsequent change is not always possible. However, we will of course do our best to ensure that you receive your order exactly as you want it. For last-minute changes, it is best to call our sales team.

The spare parts lists are organized by the three product lines — battery-powered, 230 V, and 120 V. Each list shows the exploded view, the position numbers, and the orderable parts. Using the topic search, you can go directly to the appropriate list by entering the model name or article number.

You can order the spare parts through our authorized dealers — see Dealer Search.

Our machines have been on the market and proven for decades. However, if you have a specific application for which we have no empirical data, there is the option to test the machines. This is always done in cooperation with a specialist dealer, and a test fee will be charged.

Our machines have been on the market and proven for decades. However, if you have a specific application for which we have no empirical data, it is possible to test the machines. This is always done in cooperation with a specialist dealer, and a testing fee will be charged.

For technical questions, please feel free to contact your assigned field sales representative. You can request their contact details from the sales team.

Please contact our sales team for this. You will then receive the contact details of the field sales representative responsible for you.

Use the search field on the website to look up the article and see which machine the accessory is compatible with.

If you cannot find the information you need on our website, your local sales representative will be happy to assist you.

If you cannot find the information you need on our website, your local sales representative will be happy to assist you.

You can find all of this under Service › Downloads. Alternatively, ask ROKI, our service assistant for a specific document — he will link it to you directly.

The respective prices (RRP ex VAT) for the machines can be found on the individual machine pages. However, please contact your specialist dealer for a binding quotation.

Please contact your specialist dealer for this.

Some of our machines qualify for subsidies and grants through the employers' liability insurance association. An overview and the required documentation can be found under Service › Subsidies (BG).

ROKI is our digital service assistant located at the bottom right of the website. It answers questions about products, spare parts, operating instructions, data sheets, and downloads — always with source references, never guessing — and directs you to the right page if needed. This way, you can still find what you need even if your question isn’t listed here.

Sometimes a tip from our service team is all it takes to fix an apparent defect.

If a repair is actually necessary, please use our online form for this purpose.

Use the form at Service › Repair Order to register your device in just a few steps. You will receive a case number and all shipping instructions by email. Please include a brief description of the defect — this noticeably shortens processing time.

We provide a 1-year warranty from the date of sale to the end customer (proof required) – exclusively for material and manufacturing defects.

Excluded are damages caused by improper use, external influences, failure to follow the operating instructions, normal wear and tear, as well as machines that have been partially or fully disassembled.

After the repair arrives (in Germany), a cost estimate is prepared within 2 days. Once the cost estimate is approved, the repair is dispatched from the factory the following day.

Our service team is available by phone Monday to Friday from 8:00 AM to 4:00 PM. You can find the phone number in the header of every page and on the contact page. Outside business hours, ROKI, our service assistant takes over — it answers most questions immediately and, if needed, logs your request for the team.