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Home›Service›Repair request
Service

Repair
request

Report your repair or warranty case to us — here’s how it works:

  1. Fill out the form.
  2. Click “Submit & download.” We will receive your order automatically by email.
  3. Print the document and enclose it with the package. This allows us to assign your shipment.
01

Sender

Who is shipping the device?
02

Concern

Multiple selections possible
03

Device

Which machine is concerned?
Printed on the machine’s type plate.
What is broken? Always or intermittently? What was already tried?
04

Battery in the package?

Important for shipping preparation
05

Submit

We generate a print-ready DIN-A4 cover sheet (fits window envelope) for download. Please print it and include it with the shipment.
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